Bus Tickets from Kitchener, ON to London, CA

I was expecting a coach bus and some short bus with NO BATHROOM pulled up. What wouldve happened if someone needed to use the restroom? Pee on the seats?

It was TOO HOT on the bus but the driver was early and made sure everyone was on the bus. He was very kind.

Paid for a standard sized bus with wifi, a bathroom etc. but ended up riding in a small school bus? No notice of the change. Riders were packed like sardines. Driver was 25 mins late and then proceeded to sit and wait at the stop for many minutes??? for no one because there were no seats left because it was so packed. Not at all impressed paying full price for something that felt extremely low class.

horrible. waited more than an hour in the cold for the bus to come with no email or call stating that it’s coming late.

The bus driver was not nice but he was good at driving and I love the bus it was so clean😊

The bus ride was comfortable however the bus stop in Kitchener was not clearly indicated and the addition of signage would be very helpful. Even GPS didnt show it clearly. I didn't know where to go.

Why does it include the practise of gathering your identification, if there are other identifying factors.

The bus came almost 2 hours late and I had to wait in the sidewalk for 2 hours in a cold windy weather. FlixBus does have an online tracking system that could have allowed the passengers to see whether the bus comes on-time or not. However, even after 1 hour and 25 minutes of delay the tracking system said the bus is on-time! If that was the first time I took FlixBus in that route, I would have certainly believed that I have come to a wrong spot and missed my bus. I travel daily from Kitchener to London and I always took busses from another company which has similar delays but without a tracking systems. When I learned about your tracking system at FlixBus, I decided to switch to hoping to plan my journey to the station more appropriately and only show up when the bus would arrive. But having unreliable tracking system is even worse than not having it at all. Without a tracking system, the passengers could always call the customer service to ask about possible delays but if they trust an unreliable tracking system, they could end up waiting on the sidewalk for two hours in harsh weather conditions.

My bus never came. Had to make other arrangements. No help from customer service

The driver drove really well and took us safely. However, there was a massive delay more than an hour! No updates, no information regarding updates.

Dear Rider Express Customer Service Team, I have been a loyal Rider Express passenger for over three years and typically choose to travel with your company for two key reasons: the consistent cleanliness of your buses and the kindness and professionalism of your drivers. While delays of up to an hour have been common, I have often been willing to overlook these inconveniences because of the welcoming attitude of your drivers, who help set a positive tone for the trip. Unfortunately, my most recent experience was very different and left me feeling disappointed and humiliated. The bus was delayed by approximately 20 minutes without any notification, which I have grown accustomed to, but what truly upset me was the treatment I received from the driver at my arrival stop. When retrieving my carry-on luggage from the storage cabin, I found it pushed to the very back and out of reach. In the past, your drivers have always been kind enough to assist, even going out of their way to help with heavy bags. On this occasion, however, the driver simply opened the luggage cabin and walked away. Surrounded by over 50 students waiting to board, I politely asked if it was possible to open the cabin from the other side to make my bag accessible. Instead of assisting, the driver responded dismissively: “You can just climb in and get it, it’s very simple.” This response was not only unprofessional but also left me embarrassed in front of other passengers. I was forced to climb inside the cabin to retrieve my bag, which resulted in a minor head injury. As someone with a disability, I found this situation particularly humiliating and unacceptable. I understand that drivers are busy and under pressure, but basic courtesy and assistance should never be compromised. This experience has made me reconsider my future with Rider Express, despite years of loyalty. I hope this feedback will be taken seriously, as I believe no passenger should ever feel dismissed, belittled, or forced to injure themselves to retrieve luggage. I sincerely hope that appropriate action is taken to ensure future drivers provide the professionalism and kindness that Rider Express is known for.

Nice interior, clean busses, comfy seats and driver drove safe and fast. Would recommend

Very good services

The bus was over an hour late and they didn’t notify me

First of all, the ride came later than the reserved time (8min). I tried calling Book A Ride, but they hung up on me at least 2 times. The driver was constantly on the phone. How he was talking outloud didn't bother me too much but there were a few times when the car swiveled.

Excellent value. The bus was on time, driver was friendly he drove safely and we arrived at the destination on time.

Anxiety filled. Bus was late, couldn't find a telephone contact and lastly I was traveling with minors but was unable to find seats close to at least my 7 and 10 year olds. We were scattered throughout the bus.