Bus from Calgary to Banff: Tickets & Schedules

Awful. bus didn't show up and when i called help line they claimed it had. i had arrived at (correct) bus stop 30 minutes early.

Very poor service. Unclear instructions for pick up and we missed it although we asked for the bus driver to wait 30 seconds and he declined.

There seemed to be some confusion at pick up. The driver had arrived 30 minutes before our departure and then left without any passengers. We were able to connect with company and they sent another bus. We departed 50 minutes later than planned.

Gold Service. Our driver Richard was amazing. Great communication pre and post transport, punctual and very knowledgeable as he gre up in the area. Would highly recommend this company Maxine Australia

Grant (the driver) was an absolute pleasure to deal with! The ride was smooth from start to finish. I received a text with the pickup details ahead of time, and once we arrived in Banff, Grant went above and beyond—he didn’t just drop me off at the designated spot but took the time to drive around and help me find my group. Truly excellent service!

Bus was very comfortable with seat belts, plug inside and adjustable seats. The commentary was very informative and he was very well spoken. All three lakes were beautiful. All worth visiting.

The bus broke down on the side of the highway and by the time I reached Banff I had to start work in a few hours.

Rude when I arrived. I arrived 5 mins before 10:30 and he said it was about time I arrived

The worst experience I’ve ever had. The bus timing was 10:30 but bus arrived at 11:45.

It is okay only the pick up and dropped off is far from Banff Avenue.

The bus reached in time for my trip from Calgary to Banff. I was a disastrous on the way back from Banff . The bus did not show up in the designated place for departure as shown in the bus ticket ( Red Carpet Inn) as well in Elk street in Banff as suggested by the driver who dropped us on that spot on the trip from Calgary to Banff) . The weather outside was bad and we had to walk few times between elk street and red carpet in heavy rain for the bus . Later on booked a ticket in Flix bus with the help Banff visitors info centre to come back to Calgary! When checked the email from On It for revised location of the departure it was too late .

Our bus was supposed to come at 8:10 am, but the company sent us an email at 8:.06 that there will be a delay in the pick up time, without any other information. And around 9:18am then sent another email that the bus will pick us at 9:49 am !! We were waiting in the street and it was sunny and windy. I don’t think I would choose this company again. Fortunately the next bus of the same company came around 8:40 am and was able to accommodate us

The only thing I didn't like was after we started moving, the bathroom on the bus got really humid and the toilet was covered in condensation. Other then that, the service and trip was great. The driver specifically was super friendly and funny!

I have an amazing experience. The bus driver was great and had an amazing personality. I would definitely ride with Red Arrow again.

Very friendly driver

loved our bus driver