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It was my very first time using intercape but we received poor service, firstly the bus was broken right at the park station, it was suppose to depart at 17h30 yet we left at 21h31. They even promised us about another bus to come and rescue the situation and never did, infact they lied to our faces. One thing good out of all bad service they rendered is on administrative part because they quickly manage to change time for so that I can catch next following bus while I was late for the initial booking at a high penalty charges.

The driver arrived late by 1 hour along the way the bus was slow and it was too hot in the bus driver switched off charging ports and heater were turned even if it was too hot causing so much suffocation it was my first time experiencing that in Intercape please improve

I did not enjoy anything everything was bad, the bus kept on breaking down I arrived very late

Didn’t enjoy the service and the expected time for the arrival was not the one written on the bus ticket

I didn’t even enjoy anything we waited almost 2 hours for bus. Driver kept stopping all ways . And the comfort was zero it’s like a local bus while it’s long distance. Kiss my money good bye never

The service was very poor. We paid R1040.00 for Eagle Liner and traveled the whole trip with Gauteng Coaches that is uncomfortable and meant for short distances. The admin is very poor, they just fill buses up with no recognition of who belongs to which bus as registration from their tickets.

The drivers were very friendly and the communication was excellent, announcements were handled with professionalism. Even though we got delayed but the staff tried their best to be on time.

Time management was good and the staff was very helpful but the bus itself did not have enough leg space between the seats, which compromises passenger comfortability.

The bus was fine, but it didn’t departure on time, it departed 30 mins later. The guy who check tickets and verify names was so rude and shouting at passengers

The bus arrived late. Had two breakdowns almost causing a fatal collision. Currently, I am on the 19th hour of a 9 hour bus trip. Bus broke down in Bloemfontein and now we’ve been next to the road for 11 hours waiting for help.

The bus did not arrive at all we kept going up and down in the cold the whole might

The service in all was bad. The seats were unfortunately, there was no heater resulting to the bus being super cold. The bus was not cleaned.

Very disappointed not only did the bus leave late at the station, it also arrived late at my final destination

The driver was helpful as I was using the bus for the first time and the location dropping off from.

There was no Journey because APM buses apparently no longer exists and still when I booked my money was taken and I can’t get hold of them.

the journey was good drivers friendly, but they must improve their toilet systems and some windows were not closing properly

The bus arrived on time. It is clean and the drivers treated passengers with best service

I enjoyed its very nice

I enjoyed the comfort of the Bus. I did not enjoy the fact that there's no WiFi on the bus but the ticket includes WiFi

I enjoyed their service the is a driver called Mashudu you would hire people like him

I really hope they fix their heaters.Overrall the ride and the experoence was good.

Everything was poor the bus broke down and we stayed there for 15hours no help, small kids were hungry no food ,no water , we were stuck in the middle of freestate no where .

Enjoyed nothing it come late 4 hours after the actual Time and we arrived late 5hours after the arrival time.

The bus was late, we stopped three times because the bus got stuck and arrived verrry late to our destination! Very horrible experience!

Enjoyed absolutely nothing, bud was late. Changed passengers into 3 different buses. Drivers dressed as if they are going to the spaza shop and didn’t even know some of the directions worst experience ever

There's nothing to love the bus was late, it was raining and the bus was licking on top of it all they sent a sprinter at Bloemfontein to pick us up and I was traveling with a baby it was a nightmare. I booked two tours but we traveled in something else I don't even know what it is

Be Bad. Bus was late and they can’t be contacted. Made a lot of stops which took too long, no charging ports. No heaters

I enjoyed nothing on that trip Vilamora is the worst bus to ever exist, first of all it came an hour late it smells horrible and is very dirty and it took us more than the estimated number of hours to reach our destination

The bus stucked for more then 8 hours and we as pasengers didnt even know what was going on