Bus Tickets from Harrismith to Midrand

Firstly the bus arrives late 30 minutes and the pick up point was not nice. The bus no 616 was boarded and it was full to capacity. However I booked a Mainliner and this was not. The toilets were filthy. The entire trip smelled disgusting. The passenger next to me was drinking alcohol. The seats were worn and uncomfortable. I had difficulty believing that this was the same Intercape I loved for so many years? This was my worst experience with your service.

I didn't even travel.I need help with lodging a complaint. Where and how do I do that?

Never on time I even missed it and forfeited Mt my money because of them not being on time

Driver was good,but bus was few hours late and before booking check route for stops it showed 2 stops but ended doing over 6 stops and reached destination 3 hours late

It was okay

Bus was very late, made me change buses, which made the whole trip unpleasant

Arrived on time

I didn't enjoy anything because the bus never came!! After an hour of it been late i called to find out where is the bus!! To my surprise i was told the bus was the, guess what they transferred from big sky to intercape and they did not communicate that!!! I was arrogantly told I've forfeited my ticket. I'm still angry about the service i received overall. Very very very poor

Felt safe up until the assistant started a long conversation with the driver, which I think distracted the driver. I also saw a cockroach on the surface. Overall not a bad experience.