Bus Tickets from Ottawa to London Station

Unprofessional company. Driver arrived 40 minutes late. Yelling at customers and constantly smoking cigarettes in their faces. I witnessed him yelling at multiple people through the day. Essentially anyone that would ask him a question he would yell back “I own this company”. Second bus was delayed an hour. A bus showed up that looked like it was just stolen and painted completely black with cheap spray paint. It was an experience that’s for sure. Definitely my last with that company.

It was an absolute nightmare. I arrived at the bus stop at the scheduled time and location but the bus never showed up. As an 18-year-old girl stranded in downtown Toronto on a dark, cold, and dangerous night, I felt helpless and scared. Despite my desperate attempts to contact the company for an explanation, there was no response from their chat support or any update on the bus status. The situation left me highly vulnerable and my parents, who were the only ones who could help, were three hours away. I had to find a safe place to stay, which cost me extra money and added to my already mounting stress. The lack of communication and disregard from the company is unacceptable. I urge them to take responsibility for their mistakes and ensure that this never happens to anyone else. The disrespect from the company is unacceptable.

The bus was an hour late and I was never notified, waiting outside in the cold... the driver decided to take a 15 mins mid-ride break regardless of us being late, which turned into a 34 mins break. I missed my connection in Toronto (they sent another one shortly after, which was nice, but I was still very late to my engagement). Oh and there was no WiFi or functional power outlets on both busses. I don't usually give bad reviews, but this was absolutely horrible and it was my first and last time riding with these folks. Sorry.

The train was significantly late. I went by train because it was considered more reliable. I was late for the meeting and this is unacceptable.

The staff at Via Rail were very helpful, kind and courteous. They were all very friendly and made the experience enjoyable

Unfortunately I was not able to get internet with any consistency. It kept dropping off required a re-boot of my computer. I lost a day's work. This is the reason for taking the train, so that I could still get work done. I will likely look for an alternate form of transportation with reliable internet in the future. No washroom available in car # 5 from Ottawa to Toronto. One was locked out and the second one would not flush ( flashing green light). Staff was great but these issues were not their fault.