According to customer reviews, there are concerns about the service provided by the bus company. Customers have reported issues such as communication problems with drivers and significant delays in departure times. Additionally, some customers mentioned unsanitary conditions on board, specifically dirty toilets. These negative aspects should be addressed for an improved travel experience.
It was the worst inconvenience I ever experienced, the bus arrived an hour later than the expected time and it got broken on the way, I missed a flight at King shaka, I had add money for the next flight. I will never ever use intercape in my life and I will share my experience with friends colleagues and family so that they never risk using this bus again
1 out of 5 stars
Mvulakazi Y.
The time schedule was out again. I arrived at my destination 1 hour and a half later than scheduled. Iv noticed this happened for the second time this month.
2 out of 5 stars
Toni S.
I was supposed to depart at 6pm and the bus arrived at 21:10 in Kokstad.. it was 3hours late . I booked mainliner but I don’t even know the type of the bus arrived, it was not mainliner.
Based on 2997 reviews, the company was rated 3.6 stars on Busbud. Travelers were especially satisfied with the ticket access and the staff but often complained with the wifi. Big Sky ticket prices on this trip start at $22
Big Sky Kokstad Durban recent customer reviews
The bus was delayed two hours which lead me to miss another buy and thus spend more money than I planned.
1 out of 5 stars
Sandra S.
Its was a terrible experience rrhe bus never showed up for 4 hours.The bus that did come broke down and the customer service refused to answer calls when the buss that did come broke down.
1 out of 5 stars
Kelly C.
The coach can be booked online which is good for convenience. But the temperature was not controlled, such that the coach was stuffy and hot inside, with high risk of contracting communicable airbone diseases. The coach disregards time as it arrives over 40 minutes late and no regards to even notify and redress with patrons.
Intercity Xpress is a long-distance bus company operating in South Africa. The company established itself as an affordable intercity bus operator, offering services between cities all over the country. Their coaches are equipped with standard seats and they have a generous luggage policy of up to 25 kg. Although they make an effort to respect their timetables, travelers report that delays are expected for Intercity Xpress, so it's good to be flexible with your schedule if you're traveling with them. Their cancellation policy is also flexible, as you can cancel your ticket up to 6 hours before travel time and get a refund of 80% of your ticket value.
Yhooo i have nnevr experienced that kind of a delay ,no update nothing my ddepatur time was 04h55pm but the bus at 20h15 and i was freezing too so it bad .
1 out of 5 stars
Siphokazi G.
The bus departed 45 minutes earlier then the stipulated time on the ticket
Based on 2711 reviews, the company was rated 2 stars on Busbud. Travelers were especially satisfied with the ticket access and the cleanliness but often complained with the wifi. APM WC ticket prices on this trip start at $17
Based on 9126 reviews, the company was rated 3.1 stars on Busbud. Travelers were especially satisfied with the ticket access and the staff but often complained with the wifi. Greyhound South Africa ticket prices on this trip start at $15
Frequently asked questions about traveling from Kokstad to Durban by bus
What is the distance between Kokstad and Durban?
Kokstad and Durban are 107 miles (173 km) apart.
What are the departure and arrival stations when taking the bus from Kokstad to Durban?
If you're headed to Durban from Kokstad, chances are that your bus will depart from Kokstad and arrive at Durban Beach - Intercape Office, o. R Tambo Parade (Opposite Tropicana Hotel). These are the most popular departure and arrival locations on this route, there are other pick-up and drop-off locations that could make it easier for you to reach your destination.
What are the best sights and things to do in Durban?
Once in Durban, you can start exploring the city and discover its surroundings. The top sights and things to do are Campbell Collections, Wilson’s Wharf, Durban Botanic Gardens, Hare Krishna Temple of Understanding and The Golden Mile & Beaches.
Find cheapest prices for buses
Price is for a one-way ticket for one passenger and based on past searches.
Best price found
11/16
$19
11/17
$21
Today
$22
11/19
$22
11/20
$22
11/21
$24
11/22
$22
11/23
$29
The cheapest trip from Kokstad to Durban was searched and found on Nov 16, 2025 with a price of $19
To save money and be sure you have the best seat, it's a good idea to buy your bus tickets from Kokstad to Durban, as early as possible.
You can expect to pay from $19 to $80 for a bus ticket from Kokstad to Durban based on the last 2 days. You can expect to find the cheapest price for the trip at $22 which is on 2025-11-20.
Usually Intercity Xpress, Intercape will charge you higher prices for tickets closer to the departure date. To find the best prices, you should be flexible on your date of travel.
The cheapest trip from Kokstad to Durban was searched and found on Nov 16, 2025 with a price of $19
